Last updated: September 24, 2026
FixMyRoute is operated by NG Technologies LLC ("we", "us"). This policy explains what data the service handles and how. FixMyRoute is built to need as little of your data as possible.
You can optimize and unlock routes without an account. If you choose to sign in, we collect your email address to create and secure your account. We do not ask for your name, phone number, password, or Amazon credentials, and we never access your Amazon Flex account.
We use your email to send one-time sign-in codes and provide access to your account. We do not use it for marketing.
We use a secure cookie to keep you signed in for up to 30 days.
When you upload screenshots of your stop list, they are sent to our processing services to read the addresses and compute an optimized route. Images are handled by AI-powered text recognition to read the addresses, those addresses are resolved to map coordinates through an address resolution service, and a route optimization algorithm determines the suggested order. Your screenshots are processed transiently to produce your route and are not stored on our servers afterward.
Your in-progress route and an optional home address you enter are saved in your browser's local storage on your own device, so you can reload without losing your route. Without an account, your saved home stays only in your browser and is not stored with any account. If you sign in, it is also stored with your account so it follows you to a new phone. You can clear it at any time from any device, and clearing it removes it everywhere. Deleting your account also deletes it.
When you sign in, we also save your subscription, route history and any earnings you enter so you can access them across devices. This information is associated with your email and is deleted when you delete your account.
You can delete your account from the account menu. This permanently deletes your saved home, route history, earnings and account, and cancels any active subscription. Any unused route credits are lost.
All payment processing is handled by Stripe (stripe.com). When you pay to unlock a route, you are handed to Stripe's own checkout page and your card details go directly to Stripe. FixMyRoute never receives them.
We do not collect or store payment card data. What we store for a $0.99 route unlock is: an anonymous device identifier (a random token generated in your browser), your Stripe customer ID, the Stripe checkout session ID, and a one-way hash identifying the route you unlocked. The hash is not reversible and contains no address, city, or stop count. We do not store your card number or your billing address for a route unlock.
If you are on the optional monthly subscription, we additionally store the email address on your Stripe account, alongside your Stripe customer ID, your subscription status, and the Stripe price ID. Stripe gives us that address at checkout; it is stored so a subscription can be matched to the person paying for it, and it is not used for marketing.
Everything else stays with Stripe — card numbers, billing addresses, and receipts — and is handled under Stripe's privacy policy, at stripe.com/privacy.
The device identifier is a random token your browser generates. Its only purpose is to link a purchase to the browser you paid from, so you can get to what you paid for without creating an account. It is not derived from your name, email, phone number, or any device fingerprint, and it is not used to follow you across other websites.
When you make a purchase, we remember your device so we can show your purchase history next time you visit. We use general device settings like screen size to recognize the device — not your name.
If you clear your browser storage or move to another device, the "Already paid? Restore" option asks for the email address on your Stripe receipt and uses it to look up your Stripe customer record and re-link your purchase to the browser you are on now. If the lookup finds a monthly subscription, your subscriber record is refreshed, which includes the email on your Stripe account as described above.
We use third-party analytics services to understand usage (for example, how many routes are optimized). We do not sell your data, and we do not use it to identify you personally.
FixMyRoute relies on third-party providers for text recognition, address resolution, payment processing, hosting, and analytics. Data sent to these providers is processed only to deliver the service and is subject to their respective privacy policies.
FixMyRoute is intended for delivery drivers and is not intended for anyone under 18 years old.
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.
Questions about this policy? Contact NG Technologies LLC at support@fixmyroute.com.
FixMyRoute is not affiliated with or endorsed by Amazon.