Last updated: August 9, 2026
FixMyRoute is operated by NG Technologies LLC ("we", "us"). This policy explains what data the service handles and how. FixMyRoute is built to need as little of your data as possible.
FixMyRoute does not require an account, email, password, or sign-in. We do not ask for your name, phone number, or Amazon credentials, and we never access your Amazon Flex account. This is true whether you use the free tier or pay to unlock a route — see Payments below for how a purchase works without an account.
When you upload screenshots of your stop list, they are sent to our processing services to read the addresses and compute an optimized route. Images are handled by AI-powered text recognition to read the addresses, those addresses are resolved to map coordinates through an address resolution service, and a route optimization algorithm determines the suggested order. Your screenshots are processed transiently to produce your route and are not stored on our servers afterward.
Your in-progress route and an optional home address you enter are saved in your browser's local storage on your own device, so you can reload without losing your route. This data stays on your device, is not transmitted to us as a profile, and is cleared when you start a new route or clear your browser storage.
All payment processing is handled by Stripe (stripe.com). When you pay to unlock a route, you are handed to Stripe's own checkout page and your card details go directly to Stripe. FixMyRoute never receives them.
We do not collect or store payment card data. What we store for a $0.99 route unlock is: an anonymous device identifier (a random token generated in your browser), your Stripe customer ID, the Stripe checkout session ID, and a one-way hash identifying the route you unlocked. The hash is not reversible and contains no address, city, or stop count. We do not store your card number, your billing address, or your email address for a route unlock.
If you are on the optional monthly subscription, we additionally store the email address on your Stripe account, alongside your Stripe customer ID, your subscription status, and the Stripe price ID. Stripe gives us that address at checkout; it is stored so a subscription can be matched to the person paying for it, and it is not used for marketing.
Everything else stays with Stripe — card numbers, billing addresses, and receipts — and is handled under Stripe's privacy policy, at stripe.com/privacy.
The device identifier is a random token your browser generates. Its only purpose is to link a purchase to the browser you paid from, so you can get to what you paid for without creating an account. It is not derived from your name, email, phone number, or any device fingerprint, and it is not used to follow you across other websites.
When you make a purchase, we remember your device so we can show your purchase history next time you visit. We use general device settings like screen size to recognize the device — not your name, email, or any personal information.
If you clear your browser storage or move to another device, the "Already paid? Restore" option asks for the email address on your Stripe receipt and uses it to look up your Stripe customer record and re-link your purchase to the browser you are on now. For a route unlock, nothing from that lookup is retained beyond the re-link — the address you type is used to find your Stripe customer and is not stored by us. If the lookup finds a monthly subscription, your subscriber record is refreshed, which includes the email on your Stripe account as described above.
We use third-party analytics services to understand aggregate, anonymous usage (for example, how many routes are optimized). We do not sell your data, and we do not use it to identify you personally.
FixMyRoute relies on third-party providers for text recognition, address resolution, payment processing, hosting, and analytics. Data sent to these providers is processed only to deliver the service and is subject to their respective privacy policies.
FixMyRoute is intended for delivery drivers and is not intended for anyone under 18 years old.
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.
Questions about this policy? Contact NG Technologies LLC at support@fixmyroute.com.
FixMyRoute is not affiliated with or endorsed by Amazon.